Task: Develop Management Environment Requirements

During the Start-Up phase, the detailed requirements for the Service Engagement Management Environment must be identified. These requirements basically cover the toolset which will be used on a daily basis by the Engagement Manager.

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Outputs

Management Environment Requirements

Main Description

Within Capgemini, there are a number of recommended or mandated tools available that may be used to support the management of a Service Engagement, such as:

Administration
Planning and scheduling
Financial management
Document repository
Requirements management
Delivery methods
Workflow Management
Service Engagement Detailed Reporting and Control .

The Engagement Manager will work with the team to reach consensus on the selection of a common set of tools to be used on the Service Engagement.

More Information

Guidelines	CLF - Built-in Quality Foundation CLF - Flow Management Foundation CLF - Flow Management Techniques (SIPOC,VSM, Delivery Board, Flow Diagram, Little's Law) CLF - Leadership Engagement Foundation CLF - Leadership Engagement Techniques (Behaviours, Gemba, Obeya room) CLF - Visual Management Foundation CLF - Visual Management Techniques (Boards, Obeya room) Remote Delivery Guidance